Thank you for your purchase of a WordPress theme from Every Stay Solutions!
We want you to be completely satisfied with your digital download. Please read our refund policy carefully.
Due to the nature of digital products (specifically downloadable software like WordPress themes), we generally do not offer refunds once the product has been downloaded or the license key has been accessed. This is because digital products cannot be "returned" in the traditional sense, and once downloaded, they remain in your possession.
However, we understand that issues can arise. We will consider refund requests in the following specific circumstances:
When a Refund May Be Issued:
- Major Defects or Non-Functionality: If the WordPress theme you purchased has a major defect that prevents it from functioning as advertised, and we are unable to resolve the issue within a reasonable timeframe (typically 5 business days) after you've provided sufficient details and cooperation, a refund may be issued. You must provide clear evidence of the defect, such as screenshots, error messages, or a detailed description of the problem.
- Misrepresentation: If the theme you received is significantly different from its description or demonstration on our website, a refund may be considered.
- Accidental Duplicate Purchase: If you accidentally purchase the same theme twice, please contact us immediately. We will refund one of the duplicate purchases.
When Refunds Are Generally NOT Offered:
- Change of Mind: We do not offer refunds if you simply change your mind, decide you no longer need the theme, or find a different theme you prefer.
- Lack of Technical Skill: Our themes are designed for users with a basic understanding of WordPress. We do not offer refunds if you lack the necessary technical skills to install, configure, or use the theme. Extensive documentation and support are provided to assist you.
- Incompatibility with Third-Party Plugins/Themes: While our themes are designed to be compatible with a wide range of plugins, we cannot guarantee compatibility with every single third-party plugin or theme. We do not offer refunds for conflicts arising from third-party integrations.
- Purchases made during a sale or promotion: Unless explicitly stated otherwise, items purchased during a sale or promotion are final and not eligible for refunds.
How to Request a Refund:
If you believe your purchase qualifies for a refund under the circumstances outlined above, please submit a refund request within 7 days of your purchase. To do so, please contact our support team through our contact form at https://everystaysolutions.com/#contact-section.
Your request should include:
- Your order number.
- The name of the WordPress theme purchased.
- A detailed explanation is required of why you are requesting a refund, error messages, or steps to reproduce the issue.
We will review your request and get back to you within 7 business days. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Support and Assistance:
Before requesting a refund, we encourage you to contact our support team through our contact form at https://everystaysolutions.com/#contact-section for any technical issues or questions you may have. Many issues can be resolved quickly with our assistance. We are here to help you get the most out of your WordPress theme.
By purchasing a WordPress theme from everystaysolutions.com, you agree to this refund policy.
Every Stay Solutions (c/o CMP TechSol Limited)
https://www.cmptechsol.co.uk
Date of Last Update: July 5, 2025